Frequently Asked Questions
Everything you need to know about your With Jéan order.
Where does With Jéan ship from and do you offer international shipping?
All orders are shipped from our warehouse in Australia. We offer express international shipping to most countries worldwide via DHL Express.
What is your return policy?
We accept returns for store credit only within 21 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached.
How do I determine the right size for me?
Each product page features a specific size guide and fit notes. As our pieces are designed with various fabrications, we recommend checking the 'Size & Fit' tab or contacting our customer service team for personalized advice.
Can I cancel or amend my order once it has been placed?
Due to our fast processing times, we are generally unable to cancel or make changes to an order once it has been confirmed. Please double-check your shipping address and item selection before completing your purchase.
Will I have to pay duties and taxes on my order?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the checkout total.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.